Returns, Refunds & Warranty

OEM Parts Returns Warranty

This OEM parts returns warranty page explains how SeiKiGen handles returns, refunds, inspections, warranty claims and non-returnable Japan-sourced OEM parts.

SeiKiGen operates as an independent OEM parts sourcing company based in Morocco, focused on genuine Japanese automotive parts.

Because our model is based on quote-based sourcing, manual verification and Japan-sourced OEM parts, returns, refunds and warranty claims are handled carefully and depend on the part type, supplier conditions, order status, inspection results and applicable warranty rules.

This OEM parts returns warranty policy is designed to protect both the customer and SeiKiGen by clearly defining how claims, returns, refunds and warranty requests are reviewed.

OEM Parts Returns Warranty Policy

SeiKiGen does not operate as a standard retail store with automatic checkout, public stock or instant returns.

Each order is sourced after quotation, customer confirmation and payment verification.

Many OEM parts are ordered specifically for the customer, based on vehicle information, VIN or chassis number, OEM reference, supplier availability and Japan-based sourcing conditions.

For this reason, returns and refunds may be limited.

A return, refund or warranty request is not automatically accepted. Every case must be reviewed and approved in writing by SeiKiGen before any return is sent.

Inspection Upon Delivery

The customer must inspect the package and parts immediately upon delivery.

Any issue must be reported to SeiKiGen within 5 business days from delivery.

This includes:

  1. Damaged package
  2. Missing item
  3. Wrong item
  4. Visible defect
  5. Incorrect quantity
  6. Broken part
  7. Packaging issue
  8. Part label mismatch

If no issue is reported within 5 business days, the order may be considered received in acceptable condition, and SeiKiGen may reject later claims for missing, damaged, incorrect or visibly defective items.

To support a claim, the customer may be required to provide:

  1. Clear photos of the outer package
  2. Clear photos of the inner packaging
  3. Clear photos of the part
  4. Clear photos of labels and references
  5. Tracking number
  6. RFQ or order reference
  7. Vehicle details
  8. Description of the issue
  9. Photos before installation

Package Damage and Carrier Claims

If the package arrives visibly damaged, the customer must keep all packaging materials, labels, shipping documents and protective materials.

The customer should take photos before opening the package when visible external damage exists.

Carrier claims may require inspection of the package and original packaging.

Failure to keep packaging, report the issue quickly, or provide the required evidence may prevent or limit any carrier claim.

Check Before Installation

The customer or installer must check the received part before installation.

Before installing any part, the customer should compare it with the original part, verify the part number, inspect connectors, labels, shape, mounting points and visible specifications.

If a part is installed, connected, programmed, modified, marked, damaged or used, it may no longer be eligible for return, even if a compatibility concern is later discovered.

SeiKiGen is not responsible for installation labor, removal labor, diagnostics, towing, downtime or any costs beyond the value of the relevant part or order.

Return Authorization Required

No item may be returned without prior written approval from SeiKiGen.

Before sending any item back, the customer must contact SeiKiGen and receive return instructions.

Unauthorized returns may be refused.

Returns sent without written approval may not be accepted, refunded or processed.

The customer is responsible for ensuring that any approved return is shipped to the correct address, properly packed and sent using a trackable shipping method.

Approved Return Shipping Deadline

If a return is approved in writing, the returned item must be shipped within the deadline communicated by SeiKiGen.

If no specific deadline is communicated, the customer should ship the approved return within 14 calendar days from the return approval date.

Returns shipped late may be rejected.

Return Condition

Approved returned items must be received in new, unused, clean, uninstalled and resalable condition.

Items must include original packaging, labels, documents, accessories and protective materials where applicable.

The customer must not write on, tape, damage or alter the manufacturer packaging, labels, plastic bags, boxes or the product itself.

If the returned item or packaging is damaged, incomplete, marked, altered, used, test-fitted in a way that affects condition, or not suitable for resale, the return may be rejected.

Non-Returnable OEM Parts

Because many OEM suppliers and manufacturers apply strict return rules, some items may be non-returnable.

Non-returnable items may include:

  • Electrical parts
  • Electronic control units
  • Sensors
  • Airbag and safety-related parts
  • Seat belts and restraint components
  • Fuel system components
  • Emission-related controlled parts
  • Safety-related controlled parts
  • Special-order OEM parts
  • VIN-specific parts
  • Parts requiring VIN or chassis confirmation
  • Parts ordered using customer-provided information
  • Discontinued parts
  • Rare or limited-availability parts
  • Parts ordered specifically for the customer
  • Hazardous or chemical items
  • Oils, fluids and automotive chemicals
  • Tools
  • Printed materials
  • Opened or unsealed packaging
  • Installed parts
  • Used parts
  • Modified parts
  • Damaged parts
  • Parts without original packaging
  • Parts with missing, damaged or unreadable labels
  • Items rejected by the supplier or manufacturer
  • Items deemed non-returnable under supplier or manufacturer rules

SeiKiGen reserves the right to determine return eligibility based on part type, supplier rules, manufacturer restrictions, order status and the condition of the item.

Special-Order Parts

Many genuine OEM parts are sourced on demand.

Once SeiKiGen has ordered, reserved, paid for or specially sourced a part from a supplier, cancellation, return or refund may not be possible.

This applies especially to:

  1. Rare OEM parts
  2. Discontinued parts
  3. Back-order parts
  4. VIN-specific parts
  5. Electrical and electronic parts
  6. Parts not normally stocked
  7. Parts ordered specifically for the customer
  8. Parts sourced under special supplier conditions

Customer-Provided Information

The customer is responsible for providing accurate and complete vehicle and part information.

This may include:

  1. VIN or chassis number
  2. Vehicle brand
  3. Vehicle model
  4. Year
  5. Engine code
  6. OEM part number
  7. Part description
  8. Quantity
  9. Destination country

If a part is ordered based on incorrect, incomplete or misleading information provided by the customer, return or refund may not be possible.

This includes cases involving:

  1. Wrong VIN
  2. Wrong chassis number
  3. Wrong vehicle model
  4. Wrong production year
  5. Wrong engine
  6. Wrong market specification
  7. Wrong OEM reference
  8. Wrong part description
  9. Failure to disclose regional differences
  10. Customer changed mind after order

SeiKiGen makes reasonable efforts to reduce compatibility errors, but the customer remains responsible for the accuracy of the information provided.

Incorrect Item Supplied

If SeiKiGen or the supplier supplied an incorrect item compared with the confirmed quotation, the customer must contact SeiKiGen within 5 business days of delivery.

The customer must provide photos, packaging details, part labels, tracking information and order details.

If the claim is verified, SeiKiGen may review available remedies, which may include:

  1. Replacement
  2. Supplier claim
  3. Partial refund
  4. Refund after return approval
  5. Alternative sourcing
  6. Other reasonable solution depending on the case

Any remedy depends on supplier conditions, carrier conditions, part availability and verification results.

No Cross-Shipping

SeiKiGen does not guarantee cross-shipping.

A replacement, refund or warranty action may require the original item to be returned, received and inspected before any replacement, refund or other remedy is issued.

Damaged Item

If an item arrives damaged, the customer must report the issue as soon as possible and within 5 business days of delivery.

The customer must keep all packaging materials, labels and documents.

The customer should take photos before opening the package when visible external damage exists.

Carrier claims may require:

  1. Photos of the outer package
  2. Photos of internal protection
  3. Photos of the damaged item
  4. Tracking number
  5. Delivery date
  6. Damage description
  7. Proof that packaging was kept

Failure to keep packaging or report damage quickly may limit the possibility of opening a claim.

Missing Item

If an item appears missing from the shipment, the customer must contact SeiKiGen within 5 business days of delivery.

The customer may be required to provide:

  1. Photos of the package
  2. Photos of all items received
  3. Packing materials
  4. Labels
  5. Tracking number
  6. Order or RFQ reference

SeiKiGen may review the case with the supplier, warehouse or carrier where possible.

Changed Mind or No Longer Needed

Because SeiKiGen sources parts on demand, returns for changed mind, no longer needed, duplicate order or customer mistake may be refused.

If SeiKiGen exceptionally approves a return, the customer may be responsible for:

  1. Return shipping
  2. Original shipping cost
  3. Carrier fees
  4. Customs charges
  5. Supplier restocking fees
  6. Payment processor fees
  7. Bank fees
  8. Currency conversion losses
  9. Handling costs
  10. Non-refundable supplier costs

Shipping fees are not refundable unless otherwise agreed in writing.

Refund Eligibility

Refund eligibility depends on the order status and sourcing stage.

A refund may be reviewed if:

  1. Payment was received but the part cannot be sourced
  2. The supplier cancels before order fulfillment
  3. SeiKiGen cannot proceed with the order
  4. A verified claim is approved
  5. A return is approved in writing and accepted after inspection

A refund may not be possible if:

  1. The part has already been ordered
  2. The part has been reserved
  3. The part has been paid to the supplier
  4. The part has been specially sourced
  5. The part has been shipped
  6. The part is non-returnable
  7. The issue results from incorrect customer information
  8. The item was installed, used, damaged or modified
  9. The supplier refuses return or refund

Refund Deductions

If a refund is approved, the refunded amount may be reduced by costs already incurred.

These may include:

  1. Bank fees
  2. Payment processor fees
  3. Currency conversion differences
  4. Supplier charges
  5. Sourcing costs
  6. Shipping costs
  7. Return shipping
  8. Customs charges
  9. Carrier fees
  10. Handling costs
  11. Inspection costs
  12. Restocking fees
  13. Non-refundable supplier costs

SeiKiGen is not responsible for currency fluctuation or third-party payment deductions.

Restocking Fees

If a return is approved, a restocking fee may apply.

The amount depends on supplier conditions, part type, order status and the circumstances of the return.

Refund Timing

If a refund is approved, it may be processed only after the returned item has been received, inspected and accepted by SeiKiGen or the supplier.

Refund timing may depend on:

  1. Supplier review
  2. Carrier return time
  3. Inspection process
  4. Payment provider processing time
  5. Bank processing time
  6. Currency conversion process

SeiKiGen will make reasonable efforts to process approved refunds within a reasonable timeframe, but third-party processing delays may occur.

Rejected Returns

If a return is rejected because it does not meet return conditions, the customer may be responsible for return shipping, storage, re-dispatch or disposal.

If the customer does not provide return instructions or payment for re-dispatch within the timeframe communicated by SeiKiGen, the item may be considered abandoned to the extent permitted by applicable law.

SeiKiGen is not responsible for unauthorized returns, refused parcels, returns sent to the wrong address or items returned without written approval.

Warranty Handling

Warranty eligibility depends on the supplier, manufacturer, part type, installation conditions and the nature of the claim.

SeiKiGen may assist the customer with a warranty claim where possible, but warranty approval is not guaranteed.

Warranty handling may require supplier or manufacturer review.

Warranty review may depend on supplier or manufacturer procedures and may require technical inspection before approval.

In some cases, a warranty review may take significant time because the item may need to be inspected by the supplier, manufacturer or technical department.

The customer may be required to provide:

  1. Proof of purchase
  2. RFQ or order reference
  3. VIN or chassis number
  4. Vehicle mileage
  5. Installation date
  6. Installation invoice
  7. Photos or videos
  8. Diagnostic report
  9. Description of symptoms
  10. Professional mechanic report
  11. Returned part for inspection

Warranty Exclusions

Warranty may not cover:

  1. Normal wear and tear
  2. Incorrect installation
  3. Incorrect diagnosis
  4. Improper use
  5. Misuse or abuse
  6. Racing or competition use
  7. Modified vehicles
  8. Overheating
  9. Contamination
  10. Accident damage
  11. Negligence
  12. Lack of maintenance
  13. Use of incorrect fluids
  14. Electrical short circuit
  15. Programming issues
  16. Vehicle-side faults
  17. Labor costs
  18. Installation costs
  19. Removal costs
  20. Towing
  21. Storage
  22. Diagnostics
  23. Vehicle downtime
  24. Loss of profit
  25. Customs charges
  26. Shipping costs
  27. Indirect or consequential losses

SeiKiGen does not provide installation services and is not responsible for installation-related issues.

Electrical and Electronic Parts

Electrical and electronic parts are sensitive and may be non-returnable once supplied, opened, connected, installed, programmed or used.

This may include:

  1. ECU modules
  2. Control units
  3. Sensors
  4. Ignition components
  5. Alternators
  6. Starters
  7. Relays
  8. Switches
  9. Airbag components
  10. Electronic modules
  11. Fuel injection components

Customers must ensure correct diagnosis before ordering electrical or electronic parts.

SeiKiGen may refuse returns or refunds for electrical parts where supplier or manufacturer rules do not allow return.

Installation Responsibility

The customer is responsible for ensuring that the part is installed by a qualified professional.

Before installation, the customer or mechanic should compare the received part with the original part, verify references, check connectors, inspect packaging and confirm compatibility.

SeiKiGen is not responsible for damage, incompatibility, malfunction or loss caused by:

  1. Incorrect installation
  2. Incorrect diagnosis
  3. Vehicle condition
  4. Use of wrong part based on customer information
  5. Modification
  6. Improper programming
  7. Failure to inspect before installation

Chargebacks and Disputes

Customers should contact SeiKiGen first before opening a payment dispute.

Opening a chargeback or payment dispute without prior communication may delay resolution and may affect future orders.

SeiKiGen keeps RFQ records, quotations, payment confirmation, supplier order information, shipping records and communication history to support dispute review where necessary.

Limitation of Liability

To the maximum extent permitted by applicable law, SeiKiGen’s liability is limited to the amount paid by the customer for the relevant part or order.

SeiKiGen is not liable for:

  1. Installation labor
  2. Diagnostics
  3. Towing
  4. Vehicle downtime
  5. Storage
  6. Lost profit
  7. Vehicle recovery
  8. Customs fees
  9. Import duties
  10. Shipping delays
  11. Carrier delays
  12. Payment processor fees
  13. Currency exchange loss
  14. Indirect costs
  15. Consequential damages
  16. Third-party costs

OEM Parts Returns Warranty Summary

This OEM parts returns warranty policy is designed for Japan-sourced parts ordered through a manual RFQ process. It explains when returns may be reviewed, when refunds may be limited, and why warranty approval depends on supplier or manufacturer conditions.

Contact for Returns and Warranty

Before returning any item or requesting warranty support, contact SeiKiGen.

Email: contacts@seikigen.com

Please include your name, email, RFQ or order reference, vehicle details, part details, photos and a clear description of the issue.